“Nothing astonishes men so much as common sense and plan dealing.” Ralph Waldo Emerson

We believe that a company develops unique characteristics in striving to compete successfully in its respective markets. It is our job to address a client’s needs with thoughtful consideration for this uniqueness.

Our clients benefit from our capacity to analyze problems and recommend solutions in situations where quite often the only “given” is the client’s stated objectives. In addition to providing insightful information and meaningful guidance, we help in drafting a blueprint for effective decision making.

In practice, our philosophy of focusing on the specific characteristics and circumstances of each individual client dictates a method of operation in which:

• The client’s interest is foremost at all times. We make every effort to clearly understand a client’s objectives before any recommendations are made.
• All recommendations must be practical and realistic. They must be constructed with the
  client’s perspective as the focal point.
• The time committed by a client for our work will result in a better understanding of its circumstances and their potential ramifications. The client will gain an improved capacity to allocate resources in a meaningful and productive manner.
• All client work must result in a positive client action.
• Client confidentiality is of the highest priority.
• We will decline any potential client assignment where we do not anticipate fulfilling the client’s needs.

“If you can’t explain it to a six-year old, you don’t understand it yourself.” Albert Einstein

No, we don’t treat our clients like a six-year old, but we do believe in precise and understandable communications.

Employee benefits and human capital considerations entail many complicated concepts, such as:

• Insurance contract provisions
• Insurance plan pricing methodology
• Employee cost sharing philosophy
• Regulatory compliance
• Essential technology platforms
• Employee communications

We make every effort to explain these sometimes perplexing issues in a way that promotes confidence and commitment in your decision making process:

• Simplify the language. We translate technical and legal jargon into language that business decision makers can appreciate.
• Reflect the big picture. We match systematic solutions to systematic problems rather than focus on isolated symptoms and organizational block points.
• Create a map. We provide a roadmap that clarifies client objectives, identifies significant benchmarks and monitors progress in each client engagement.
• Identify the right tools. We ensure that technical platforms and employee communications are scaled to actual client needs rather than employ “one size fits all” solutions.
• “Eat it like an elephant.” The only way to eat an elephant is one bite at a time. We parse client engagements into digestible components that facilitate client comprehension and promote confidence in their decision process.

“Credibility is like virginity. Once you lose it, you can never get it back.” Unknown

We embrace our role as steward for the employee benefit and human capital solutions that we recommend. We also embrace our position as advocate for your employees’ well-being.

We will be forthright and honest in dealing with you and your employees. We believe that an honest question deserves an honest answer.

We often find that employees are more willing to accept “bad news” from us than from their employer or an insurance company. We earn this respect by “going the extra mile” and by being honest and trustworthy in our dealings with your employees.

We are committed to providing all the resources necessary for you and your employees to experience the highest confidence in the services and support that we provide.